Return & Refund Policy

At BREWVANA, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.

1. Return Eligibility

You may request a return if your item:

• Arrives damaged
• Arrives defective
• Is significantly different from the product description
• Is incorrect or the wrong item was delivered

Please contact us as soon as possible after receiving your order so we can review your request.

2. Damaged or Defective Items

If your order arrives damaged or defective, please contact our support team and provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and the problem

We will review the information and determine the appropriate solution.

3. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us with your order details and clear photos of the item received.

After verification, we may offer a replacement, refund, or another appropriate solution.

4. Change of Mind

Because BREWVANA operates as an international dropshipping store, returns due to change of mind, incorrect product selection, or simply no longer wanting the product may not always be accepted.

Please contact us before sending any product back. Do not return an item without receiving return instructions from our support team.

5. Refunds

If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

6. Partial Refunds

In certain circumstances, BREWVANA may provide a partial refund depending on the condition of the product and the circumstances surrounding the order.

7. Return Shipping

If a return is approved because an incorrect, damaged, or defective product was received, we will provide appropriate instructions regarding the return process.

Please do not send products to any return location without first contacting our support team.

8. Non-Returnable Situations

A return or refund may not be available when:

• The product has been misused or intentionally damaged
• The issue resulted from improper use
• Incorrect or incomplete shipping information was provided
• Delivery was refused without a valid reason
• The product was returned without prior approval
• The request does not meet the applicable return requirements

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.

10. Refund Processing

Once your refund is approved, we will initiate the refund process.

Please allow additional processing time for your bank, card issuer, or payment provider to reflect the refunded amount in your account.

11. Contact Us

For return, refund, damaged-product, or order-related questions, please contact:

Email: brewvanasupport@gmail.com

Our support team will review your request and provide the appropriate instructions.

BREWVANA reserves the right to review return and refund requests individually and apply this policy in accordance with applicable laws and regulations.